Blog - Innovative IT

John Ward John Ward

0 Course Enrolled • 0 Course Completed

Biography

Quiz 2025 Agentforce-Specialist: Perfect Reliable Salesforce Certified Agentforce Specialist Test Guide

Get the Salesforce certification to validate your IT expertise and broaden your network to get more improvement in your career. BraindumpsPass will help you with its valid and high quality Agentforce-Specialist prep torrent. Agentforce-Specialist questions & answers are compiled by our senior experts who with rich experience. Besides, we check the update about Agentforce-Specialist Training Pdf every day. If there is any update, the newest and latest information will be added into the Agentforce-Specialist complete dumps, while the old and useless questions will be removed of the Agentforce-Specialist torrent. The hiogh quality and high pass rate can ensure you get high scores in the Agentforce-Specialist actual test.

You will get your hands on the international Agentforce-Specialist certificate you want. Perhaps you can ask the people around you that Agentforce-Specialist study engine have really helped many people pass the exam. Of course, you can also experience it yourself. Next, allow me to introduce our Agentforce-Specialist Training Materials. First, our Agentforce-Specialist practice briandumps have varied versions as the PDF, software and APP online which can satify different needs of our customers. Secondly, the price is quite favourable.

>> Reliable Agentforce-Specialist Test Guide <<

Agentforce-Specialist Valid Test Cram & Agentforce-Specialist High Passing Score

If you are not certain whether the Agentforce-Specialist prep guide from our company is suitable for you or not, so you are hesitate to buy and use our study materials. Do not worry, in order to help you solve your problem and let you have a good understanding of our Agentforce-Specialist study practice dump, the experts and professors from our company have designed the trial version for all people. You can have a try of using the Agentforce-Specialist Prep Guide from our company before you purchase it. We believe that the trial version provided by our company will help you know about our study materials well and make the good choice for yourself. More importantly, the trial version of the Agentforce-Specialist exam questions from our company is free for all people. We believe that the trial version will help you a lot.

Salesforce Agentforce-Specialist Exam Syllabus Topics:

Topic
Details

Topic 1

Agentforce and Sales Cloud: This section assesses the skills of AI Developers and covers identifying the correct generative AI features in Agentforce for Sales Cloud scenarios. It also includes determining when to use Agentforce Sales Agents, such as Sales Development Representatives (SDRs) and Sales Coaches.

Topic 2

Agentforce Concepts: This section assesses the skills of AI Engineers and covers how Agentforce works, including its reasoning engine, standard and custom topics, agent actions, and user security management. It also includes testing and deploying agents from sandbox to production environments.

Topic 3

Agentforce and Service Cloud: This section measures the skills of AI Engineers and focuses on building agents that answer questions based on Knowledge articles and connecting them to digital channels. It also covers identifying the correct generative AI features in Agentforce for Service Cloud scenarios.

Topic 4

Prompt Engineering: This section measures the skills of AI Developers and focuses on prompt engineering techniques. It covers identifying when to use Prompt Builder, managing prompt templates, selecting appropriate grounding techniques, and explaining the process for creating and executing prompt templates.

Topic 5

Agentforce and Data Cloud: This section measures the skills of AI Developers and addresses how Agentforce integrates with Data Cloud to improve response accuracy and personalize answers. It involves grounding with retrievers in Data Cloud to enhance agent performance.

Salesforce Certified Agentforce Specialist Sample Questions (Q96-Q101):

NEW QUESTION # 96
Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

A. Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.
B. Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.
C. Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:UC has set up an Agentforce Data Library with Knowledge articles, and while Prompt Builder retrieves the data correctly, the agent fails to do so in Agent Builder and Experience Cloud. Let's troubleshoot the issue.
* Option A: Create a new permission set that assigns "Manage Knowledge" and assign it to the Agentforce Service Agent User.The "Manage Knowledge" permission is for authoring and managing Knowledge articles, not for reading or retrieving them in an agent context. The Agentforce Service Agent User (a system user) needs read access to Knowledge, not management rights. This option is excessive and irrelevant to the grounding issue, making it incorrect.
* Option B: Ensure the assigned User permission set includes access to the prompt template used to access the Knowledge articles.Prompt templates in Prompt Builder don't require specific permissions beyond general Einstein Generative AI access. Since the Prompt Builder test works, the template and its grounding are accessible to the testing user. The issue lies with the agent's runtime access,not the template itself, making this incorrect.
* Option C: Ensure the Data Cloud User permission set has been assigned to the Agentforce Service Agent User.When Knowledge articles are grounded via an Agentforce Data Library, they are often ingested into Data Cloud for indexing and retrieval. The Agentforce Service Agent User, which runs the agent, needs the "Data Cloud User" permission set (or equivalent) to access Data Cloud resources, including the Data Library. If this permission is missing, the agent cannot retrieve Knowledge article data during runtime (e.g., in Agent Builder or Experience Cloud), even though Prompt Builder (running under a different user context) succeeds. This is a common setup oversight and aligns with the symptoms, making it the correct answer.
Why Option C is Correct:The Agentforce Service Agent User's lack of Data Cloud access explains the failure in agent-driven contexts while Prompt Builder (likely run by an admin with broader permissions) succeeds. Assigning the "Data Cloud User" permission set resolves this, per Salesforce documentation.
References:
* Salesforce Agentforce Documentation: Data Library Setup > Permissions- Requires Data Cloud access for agents.
* Trailhead: Ground Your Agentforce Prompts- Notes Data Cloud User permission for Knowledge grounding.
* Salesforce Help: Agentforce Security > Agent User Setup- Lists required permission sets.

NEW QUESTION # 97
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

A. Turn on Einstein Generative AI.
B. Turn on Prompt Builder.
C. Turn on Agent.

Answer: A

Explanation:
For Northern Trail Outfitters (NTO) to configure the Einstein Trust Layer, the Einstein Generative AI feature must be enabled. The Einstein Trust Layer is closely tied to generative AI capabilities, ensuring that AI-generated content complies with data privacy, security, and trust standards.
* Option A (Turning on Agent) is unrelated to the setup of the Einstein Trust Layer, which focuses more on generative AI interactions and data handling.
* Option C (Turning on Prompt Builder) is used for configuring and building AI-driven prompts, but it does not enable the Einstein Trust Layer.
Salesforce Agentforce Specialist References:For more details on the Einstein Trust Layer and setup steps:
https://help.salesforce.com/s/articleView?id=sf.einstein_trust_layer_overview.htm

NEW QUESTION # 98
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.
Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

A. Einstein Work Summaries
B. Einstein Copilot
C. Einstein Sales Summaries

Answer: A

Explanation:
New customer support reps atUniversal Containerscan useEinstein Work Summariesto quickly understand the details of a case without reading through each case comment.Work Summariesleverage generative AI to provide a concise overview of ongoing cases, summarizing all relevant information in an easily digestible format.
* Einstein Copilotcan assist with a variety of tasks but is not specifically designed for summarizing case details.
* Einstein Sales Summariesare focused on summarizing sales-related activities, which is not applicable for support cases.
For more details, refer toSalesforce documentation on Einstein Work Summaries.

NEW QUESTION # 99
Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data.
Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?

A. Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.
B. Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.
C. Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).

Answer: B

Explanation:
To integrate web activity data from Data Cloud into a prompt template, the correct approach is to enrich the Contact object with the activity records as a related list and use related list grounding (Option B).Here's why:
* Data Cloud Integration: Data Cloud unifies web activity data and associates it with the unified Contact record. By adding these activities as a related list to the Contact, the data becomes accessible to the prompt template.
* Prompt Template Grounding: Salesforce prompt templates support grounding on related records.
When the Contact is passed to the prompt template, the template can reference the related web activity records (via the related list) to extract insights.
* Structured Data Handling: This method aligns with Salesforce best practices for grounding, ensuring the large language model (LLM) receives structured, context-rich data without overwhelming it with raw activity lists.
Why Other Options Are Incorrect:
* A. Calling the prompt directly from Data Cloud: Prompt templates are invoked within Salesforce, not directly from Data Cloud. Grounding requires associating data with Salesforce objects, not ad-hoc web activity inclusion.
* C. Passing a list of activity records as input: While technically possible, this bypasses Salesforce's grounding framework, which relies on object relationships. It also risks exceeding LLM input limits and lacks scalability.
References:
* Salesforce Data Cloud Implementation Guide: Explains how to enrich standard/custom objects with related data for AI use cases.
* Prompt Template Documentation: Highlights grounding on related lists to leverage contextual data for LLM prompts.
* Trailhead Module: "Einstein Prompt Builder Basics" demonstrates grounding techniques using related records.

NEW QUESTION # 100
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.
Which features should theAgentforce Specialistrecommend?

A. Reply Recommendations and Sales Summaries
B. Service Replies and Work Summaries
C. Service Replies and Case Summaries

Answer: C

Explanation:
To improve the productivity of the service center, theAgentforce Specialistshould recommend theService RepliesandCase Summariesfeatures.
* Service Replieshelps agents by automatically generating suggested responses to customer inquiries, reducing response time and improving efficiency.
* Case Summariesprovide a quick overview of case details, allowing agents to get up to speed faster on customer issues.
* Work Summariesare not as relevant for direct customer service operations, andSales Summariesare focused on sales processes, not service center productivity.
For more information, seeSalesforce's Einstein Service Cloud documentationon the use of generative AI to assist customer service teams.

NEW QUESTION # 101
......

BraindumpsPass is a trusted platform that is committed to helping Salesforce Agentforce-Specialist exam candidates in exam preparation. The Salesforce Agentforce-Specialist exam questions are real and updated and will repeat in the upcoming Salesforce Agentforce-Specialist Exam Dumps. By practicing again and again you will become an expert to solve all the Salesforce Agentforce-Specialist exam questions completely and before the exam time.

Agentforce-Specialist Valid Test Cram: https://www.braindumpspass.com/Salesforce/Agentforce-Specialist-practice-exam-dumps.html

John Ward John Ward

Biography

যোগাযোগ করুন

অন্যান্য

নীতিমালা

আমাদের লোকেশন